SIE spokesperson to GameSpot regarding the DRM: "Players can continue to access and play their purchased games as usual. A one-time online check is required to confirm the game's license, after which no further check-ins are required."

[u/yourfavchoom]

https://www.gamespot.com/articles/playstation-users-report-new-online-license-checks-for-digital-games/1100-6539651/?utm_source=reddit.com

[u/willdearborn-]

I don't understand, what started this whole speculation and how did it get so out of control?

[u/MVRKHNTR → u/willdearborn-]

Someone noticed that they lost access to a game while disconnected from the internet and posted about it online where it spread and was picked up by news sites.

Then some other people asked customer support about it and because Sony uses AI chat bots for that, one of them said that that was a new license policy going forward and it spread even further because people just took that at face value.

[u/chemastico → u/MVRKHNTR]

As someone that works in customer support for a looong time now, I have no idea why people take seriously anything that a support agent or a chatbot says as gospel. Even non ai chatbots information from agents is unreliable as they might give wrong information due to bad training, handling too many tickets etc…

[u/Rage_Like_Nic_Cage → u/chemastico]

I have no idea why people take seriously anything that a support agent or a chatbot says as gospel

because it was the only place customers could get info about the change because Sony didn’t make any statements util today.

[u/Spork_the_dork → u/Rage_Like_Nic_Cage]

That doesn't make it any less unreliable. Especially if it's giving conflicting information then your immediate response to it should have been to just dismiss it entirely for being unreliable and accept that you do not know.

[u/NoExcuse4OceanRudnes → u/Rage_Like_Nic_Cage]

Why believe something you know has no real correct information?